Buma/Stemra to comply with the European quality standard ECCS
Press release – Hoofddorp 14 July 2014 –The Member Service Department at Buma/Stemra is the first copyright organisation to meet the requirements of the European Contact Centre Standard (ECCS). This is the result of a recent audit conducted by the independent inspection body KIWA. The final result of the conducted audit was set on 9,8.
Wim van Limpt, who is responsible for the Buma/Stemra Member Service Department and Central Agreements Stemra, regarding the reach of this milestone: “This is definitely a team effort. It will help us to push forward when it comes to our ambition to continually improve our services over the coming years.”
External advisor Paul van Geldrop of Sayblue adds: “The road to certification has been intense but certainly rewarding. Especially when you keep in mind a true change of culture has taken place within this department. The client is increasingly placed in a more central position by all employees.” |