Buma/Stemra’s Wim van Limpt wins Customer Contact Manager Award 2015
The Customer Contact Management Association (CCMA) rewarded Wim van Limpt, manager Member Service Department at Buma/Stemra, with the Dutch Custom Contact Manager Award 2015. Van Limpt received the Award from Simone van den Berge, board member of CCMA during their MatchQ CC Manager Award 2015 in the Aviodome auditorium in Lelystad.
Wim, who scored a 90% on employee satisfaction acts on his conviction that “staff make a difference and they are the true capital of a company” accroding to the members of the jury. Over 50 Contact Center Managers were nominated for this prize, which awards inspiring leadership, excellent customer relations and passionate drive for innovation. The election of CC Manager of the year followed the ECCS certification for the Members Service Department of Buma/Stemra earlier this year. In 2014, Buma/Stemra was the first society to be rewarded with the ECCS certification; the European quality standard for customer contact departments.
Find out more here (in Dutch).